Data Rights and Deletion

• In Settings, Export all Memrov data creates a JSON export of profile answers, the profile rendered from those answers, conversations, messages, supported attachments, and conversation summaries. Profile also offers Markdown export. Keep exported copies in a location you control.
• Delete Chat History removes conversations and their attachments from the app data store and private iCloud sync while preserving your profile and settings.
• Delete Memrov data removes the app's conversations, attachments, profile records, local profile files and caches, saved OpenRouter and Composio credentials, and integration preferences. Deletions of synchronized records depend on iCloud becoming available and completing synchronization.
• These controls do not delete exports you saved elsewhere, revoke all permissions in connected services, or delete separate OpenRouter, Composio, or other provider accounts and records. Use each provider's account and privacy controls for those requests. Apple manages iCloud and device backups under your Apple Account settings.

Email admin@memrov.com with the subject Privacy Request for help with information Memrov holds. We may need to verify ownership before responding. Do not send provider credentials. The current native app does not create an Auth0 account or generate the web service deletion receipt described below.

Delete Memrov data and Delete Chat History do not remove support reports already sent by email or by the support endpoint used in earlier TestFlight builds. Email admin@memrov.com with the subject Privacy Request for access or deletion of support information Memrov holds. Your email provider controls copies in its service.

The sections below describe the Memrov web service, including Auth0 accounts, web imports, Safe AI, and Stripe billing where available. They were last updated May 25, 2026. Those account and billing workflows do not describe the current native iOS launch. General company, rights, acceptable-use, and legal-contact provisions still apply where relevant.

• Access: ask for a copy or explanation of personal information Memrov holds about you.
• Export: request portable copies of profile facts, connector settings, profile edit decisions, and supported source metadata.
• Correction: fix inaccurate account details or memory facts.
• Restriction: hold information away from connectors while preserving it for audit.
• Deletion: delete your account and associated active product data.
• Connector revoke: remove a connector's ability to read your saved profile.
• SMS opt-out: reply STOP to SMS messages or update notification settings.

• In the app, open Settings and use Delete account and data.
• You can also email admin@memrov.com with the subject line Privacy Request.
• We may verify your identity before completing access, export, correction, or deletion requests.
• If you created an account in an iOS or Android app, the app must also provide a deletion path that starts inside the app.

• Auth-scoped active profile data, profile question answers, approved connector facts, hidden facts, corrections, imports, raw source prefixes, generated artifacts, connector grants, connector logs, and Safe AI state controlled by Memrov.
• Where technically available, deletion also removes or disconnects service-provider records created only to operate your Memrov account.
• The deletion workflow may leave a privacy receipt with a one-way hashed subject, request id, timestamps, and completion status.

• Payment, tax, fraud, dispute, chargeback, legal, and security records where retention is required or legitimate.
• Backups until they expire through the normal backup lifecycle.
• Aggregated or de-identified metrics that no longer identify you.
• Records held by third-party providers where you have a separate account or direct relationship with that provider.

We aim to acknowledge privacy requests promptly and complete them within the time required by applicable law. Complex requests, identity verification, fraud review, or third-party dependencies may take longer where allowed.