Privacy Policy

Memrov, Inc. is a Delaware C Corporation. You can contact customer service at admin@memrov.com. Legal notices may be sent through our registered agent.

• Account information such as name, email address, phone number, Auth0 user identifier, sign-in method, and communication preferences.
• Provider import data that you choose to upload, including ChatGPT exports, Claude exports, memory files, conversation files, project files, manifests, and related metadata.
• Review data, including suggested memory cards, edits, approvals, hides, conflicts, user corrections, connector scopes, and deletion requests.
• Connector and API activity, including which connector requested access, the scopes used, facts returned, policy decision, request id, and operational timestamps.
• Billing data handled through Stripe, including customer id, subscription state, checkout or portal events, invoice metadata, usage or credit records, and fraud-prevention signals.
• Safe AI usage data when you use that feature, including prompts, responses, selected model, tool calls, usage counters, cost metadata, and safety/admission decisions needed to operate the service.
• Device, browser, security, and operational data such as IP address, user agent, session cookies, error logs, rate-limit events, and audit records.

• To authenticate users, secure accounts, and keep sessions scoped to the right owner.
• To inspect provider exports, preserve source evidence, create reviewable memory candidates, and compile a compact connector profile.
• To let you edit, hide, correct, export, delete, and govern information about yourself.
• To serve connectors, APIs, SQL access, Safe AI, and future mobile integrations according to your scopes and settings.
• To process payments, credits, subscriptions, refunds, chargebacks, taxes, and billing support through Stripe.
• To detect abuse, debug reliability problems, maintain audit logs, and enforce our terms and acceptable use rules.
• To send account, security, import, connector, billing, and optional SMS or email notifications.

• The default connector layer is intentionally small. It is designed to provide useful context without handing agents your raw history.
• Memrov may withhold unclear, malformed, sensitive, or source-only information from connectors even when it remains available for audit or SQL evidence paths.
• Direct user corrections are treated as the strongest authority in the connector layer. Contradicting provider-authored statements are held back from connector delivery after a user correction.
• SQL or business access, if enabled, is a separate deeper path with its own scopes, logs, and user-granted controls.

• With service providers and subprocessors that help us host, secure, authenticate, bill, message, analyze, or operate the product.
• With connectors, agents, or partner APIs only according to the scopes, settings, and product surface you choose.
• With model or API providers when you use Safe AI or when a specific processing step requires a narrowly scoped model call.
• With authorities, courts, or others when legally required, to protect rights and safety, or to prevent fraud or abuse.
• In a business transaction such as financing, merger, acquisition, or sale of assets, subject to continued privacy protections.

• We do not sell personal information.
• We do not use raw imports to build ad profiles.
• We do not let consumer connectors browse raw provider exports by default.
• We do not train a Memrov foundation model on your private imports.
• We do not treat provider-authored memories as user truth after you correct them.

• We keep account, import, review, connector, billing, and audit data for as long as needed to provide the service, comply with law, resolve disputes, prevent abuse, and maintain security records.
• You can request deletion from the app or by contacting support. Active data is deleted or de-identified according to the deletion workflow, with limited hashed receipts retained for proof of completion and abuse prevention.
• Some records may remain where legally required, such as payment records, tax records, fraud-prevention logs, dispute records, security logs, and backups until they expire in the normal backup cycle.

• You can review and edit profile facts, hide information from connectors, revoke connector access, request export, request correction, request deletion, and opt out of optional SMS messages.
• Depending on where you live, you may also have rights to access, correct, delete, port, restrict, object to, or appeal decisions about personal information.
• To make a request, use the app privacy controls or email support with the subject line Privacy Request.

Memrov is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child provided us personal information, contact us so we can delete it.

Memrov is operated from the United States. If you use the service from another country, your information may be processed in the United States and other locations where our service providers operate.